Sterling Careers - Success Stories

Discover the many ways in which team members shine at Sterling. Their success stories will inspire you. Each month we feature a new team member's personal story.

Bernice, Manager
Special Orders

I’ve been here for a little over five years and I love every bit of it. Our team is awesome! It is a big, gigantic, diverse group of people who have one common goal. And, that is to provide world class customer service. We LOVE making someone’s day. And, we work together as a group. We each have different tasks, different responsibilities. But, at the end of the day it all about our purpose statement which is: We put the special in your order.

Special orders deals not directly with the customer that walks in the store, but we deal with the store associate who’s working with the customer. There was one year when the weather had been so bad that the shipper couldn’t get the mother’s ring to the store in time. It was Christmas Eve and it was the only gift that this customer was going to receive. It was a joint gift from her children. And, it wasn’t going to make it on time. One of our Managers in Special Orders decided that, if they would let him, he would pick the ring up from the actual shipper themselves. And, he drove over, picked it up, drove it to the store. The customer was able to come in before the store closed and pick the ring up. And, that was one happy mother on Christmas Day. It’s things like that that just make our job a joy.